At Kenchii, protecting our customers and maintaining a secure shopping experience are important priorities. To help prevent fraudulent transactions, identity theft, and unauthorized credit card purchases, we maintain security procedures designed to verify the legitimacy of orders placed through our website.
For the protection of our customers and our business, we reserve the right to review orders for potential fraud or unauthorized activity before processing or shipment.
As part of our verification process, our customer service team may contact the customer or authorized purchaser by telephone or email to:
Additional verification may be required for transactions involving unusual purchasing patterns, discrepancies in billing or shipping information, high-value orders, or other potential security concerns.
In certain circumstances, we may request additional proof of identity, which may include government-issued identification, to help confirm the legitimacy of a transaction.
Any such request will be based on reasonable security concerns and subject to applicable laws and payment card network rules. Where appropriate, alternative verification methods may be offered.
Customers will be provided with instructions for completing verification through an approved, secure method. We will request only the information reasonably necessary to verify the transaction.
For your protection, we will never ask you to provide your account password or your complete credit card number or card security code (CVV/CVC) by email or as part of a post-purchase identity verification.
Orders that require additional verification may be temporarily placed on hold while our team reviews the transaction.
If we are unable to complete verification, receive sufficient information to resolve a legitimate security concern, or reasonably determine that an order presents a risk of unauthorized activity, we reserve the right to decline, cancel, or refund the order, subject to applicable law and payment network requirements.
We may also require additional verification before approving changes to an existing order's shipping address or recipient information.
If verification results in a shipping delay, we will provide any required notices, cancellation options, and refunds in accordance with applicable consumer protection laws.
Canceled orders that have already been charged will be refunded to the original payment method, except where another method is required by law or applicable payment rules. Refund processing and posting times may vary by financial institution.
We take unauthorized transactions and payment disputes seriously.
If you do not recognize a charge or have questions regarding an order, we encourage you to contact our customer service team promptly so we can investigate and attempt to resolve the matter.
In the event of a credit card dispute or chargeback, we may review and submit relevant transaction records to payment processors, card issuers, financial institutions, or other authorized parties as appropriate.
These records may include:
All information will be handled in accordance with applicable privacy and data protection laws.
Nothing in this policy restricts or waives a customer's legal rights to dispute a transaction, report unauthorized charges, or seek remedies available under applicable law.
Any personal information collected during our fraud prevention or order verification procedures will be used for legitimate purposes, including transaction authentication, fraud prevention, customer protection, dispute resolution, and compliance with applicable legal obligations.
We take reasonable measures to protect this information from unauthorized access, disclosure, or misuse.
Access to verification information is limited to authorized personnel and service providers with a legitimate business need.
We retain personal information only for as long as reasonably necessary for the purposes described above or as otherwise required or permitted by law. Information is securely deleted or disposed of when no longer needed.
For additional details regarding how we collect, use, retain, and protect personal information, please refer to our Privacy Policy.
We appreciate our customers' cooperation with reasonable security verification requests.
If our team contacts you regarding an order, responding promptly can help prevent unnecessary processing or shipping delays.
If you are uncomfortable providing requested information, please contact our customer service team to discuss whether another verification method is available.
Failure to complete necessary verification may result in the order being canceled and refunded in accordance with applicable requirements.
We reserve the right to modify this Fraud Prevention & Order Verification Policy periodically to reflect changes in our security procedures, business practices, or applicable legal requirements.
Updated versions will be posted on our website with the revised effective date. Changes will apply prospectively unless otherwise permitted or required by law.
If you have questions about our fraud prevention procedures, receive a verification request, or believe your payment information has been used without authorization, please contact our customer service team using the contact information provided on our official website.
Our goal is to provide a safe, secure, and trustworthy shopping experience for every customer.
