Route Package Protection

What is Route?

We've partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:

Route+

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages.

Purchased Route+ and need to file a claim? File here

The Route App (Free)

The Route App allows you to visually track all of your online orders in one place. Dynamic maps and real-time shipping updates keep you informed throughout delivery.

Haven't downloaded the app yet? Download here

Where is my order?

Download Route's mobile app for real-time tracking and notifications.

What if my order never arrives or is stolen?

To protect your order against loss or theft, add Route+ package protection at checkout. Claims are reviewed for approval within 24 hours.

What if my order is damaged?

Add Route+ at checkout to protect against shipping damage. Claims for damaged items are processed within 24 hours.

What do I get when I insure my order with Route+?

Route+ provides premium protection with fast claim processing for lost, stolen, or damaged packages—approved within 24 hours.

What are Route's terms and conditions?

View Route's terms and conditions

How do I file a claim?

If you insured with Route+, use the confirmation email link or file here. Have your Order ID or Route Order ID ready.

Claim Policies

Does Route+ cover stolen items?

Yes! Stolen items are eligible for reorders or refunds when insured with Route+.

Is Route a licensed insurance company?

Yes. Route is licensed and partners with Lloyd's of London for shipping insurance.