Route Package Protection
What is Route?
We've partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:
Route+
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages.
Purchased Route+ and need to file a claim? File here
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place. Dynamic maps and real-time shipping updates keep you informed throughout delivery.
Haven't downloaded the app yet? Download here
Where is my order?
Download Route's mobile app for real-time tracking and notifications.
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route+ package protection at checkout. Claims are reviewed for approval within 24 hours.
What if my order is damaged?
Add Route+ at checkout to protect against shipping damage. Claims for damaged items are processed within 24 hours.
What do I get when I insure my order with Route+?
Route+ provides premium protection with fast claim processing for lost, stolen, or damaged packages—approved within 24 hours.
What are Route's terms and conditions?
View Route's terms and conditions
How do I file a claim?
If you insured with Route+, use the confirmation email link or file here. Have your Order ID or Route Order ID ready.
Claim Policies
• International: 20-60 days from last update
• Orders over $100 USD require police report
Does Route+ cover stolen items?
Yes! Stolen items are eligible for reorders or refunds when insured with Route+.
Is Route a licensed insurance company?
Yes. Route is licensed and partners with Lloyd's of London for shipping insurance.